pktk Privacy Policy
Your data, your rights. This policy explains exactly what pktk collects, why we collect it, and how we keep it safe.
1. Introduction and Scope
This Privacy Policy ("Policy") explains how pktk ("we", "us", "our") collects, processes, stores, and protects personal data when you use the pktk website and platform available at pktk.today and its subdomains (collectively, the "Service"). pktk is committed to safeguarding the privacy of all users, with particular attention to the needs and expectations of players based in Bangladesh.
This Policy applies to all users who register an account, make a deposit, play a game, place a bet, or otherwise interact with any part of the Service. By using the Service, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy is incorporated by reference into the pktk Terms and Conditions.
2. Data We Collect
pktk collects personal data through several channels: directly from you when you register or interact with the platform, automatically through technical systems when you use the Service, and in limited circumstances from third-party verification partners. The categories of data we collect include:
- Identity data: full name, date of birth, gender, and government-issued identification numbers (e.g., National ID, passport number) collected during account registration and KYC verification.
- Contact data: email address, mobile phone number, and residential address (city and district, e.g., Dhaka, Chittagong, Sylhet, Rajshahi).
- Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g., bKash wallet number, Nagad account reference, Rocket account reference), and transaction amounts in BDT.
- Usage data: IP address, device type, operating system, browser type, session timestamps, pages visited, games played, bets placed, and in-platform navigation patterns.
- Communications data: support ticket history, live chat transcripts, and any messages you send to our support team at [email protected].
We do not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a person below this age threshold, we will delete it promptly. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information beyond what is strictly necessary for responsible gaming compliance.
3. How We Use Your Data
pktk processes personal data only for legitimate, clearly defined purposes. We will never use your data in a manner inconsistent with the purposes described in this Policy. Our primary purposes for data processing are:
- Account management: to create, maintain, and administer your pktk account, verify your identity, and ensure only one account is held per person.
- Transaction processing: to process deposits, withdrawals, bonus credits, and bet settlements accurately and in a timely manner via bKash, Nagad, Rocket, and other approved payment channels.
- Regulatory and fraud prevention: to comply with anti-money laundering obligations, perform KYC checks, detect fraudulent activity, and prevent the use of the platform for illegal purposes.
- Responsible gaming: to monitor gaming patterns, enforce deposit limits and self-exclusion requests, and provide tools that help players manage their gambling activity safely.
- Service improvement: to analyse usage patterns, improve the platform's features and performance, conduct A/B testing, and personalise content recommendations where you have consented to such use.
4. Cookies and Tracking Technologies
pktk uses cookies, pixel tags, and similar tracking technologies to operate and improve the Service. Cookies are small text files placed on your device when you visit the platform. They help us recognise returning users, maintain session security, and understand how the platform is used. The categories of cookies we use are:
- Strictly necessary cookies: essential for the platform to function, including session authentication, fraud detection, and load balancing. These cannot be disabled.
- Functional cookies: remember your preferences such as language settings, responsible gaming limits, and display options to improve your experience on return visits.
- Analytical cookies: collect anonymised data about how users navigate the platform, which pages are most visited, and where users encounter errors, helping us improve the overall service.
- Marketing cookies: used only where you have consented to receive personalised promotional content. You can revoke this consent at any time through your account settings.
Most modern browsers allow you to block or delete cookies through their settings. Note that disabling strictly necessary cookies will impair your ability to use the Service, including logging in and completing transactions.
5. Data Sharing and Third Parties
pktk does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your data with carefully selected third parties only in the following circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and other approved payment service providers receive transaction data strictly necessary to process deposits and withdrawals. These providers are bound by their own privacy obligations.
- Identity verification providers: third-party KYC service providers who assist in verifying the identity and age of players. These providers process only the minimum data required to complete verification.
- Analytics and technology partners: anonymised or aggregated usage data may be shared with analytics platforms to help us understand platform performance. No personally identifiable information is shared in this context.
- Legal and regulatory authorities: where we are required by law, court order, or regulatory mandate to disclose personal data, we will do so and will notify the affected user where legally permissible.
All third parties with whom pktk shares personal data are required to maintain appropriate security standards and are prohibited from using the data for purposes beyond those specified in their agreements with pktk. We conduct due diligence on all data processors before engaging them.
6. Data Security
pktk implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our core security measures include:
- Transport Layer Security (TLS/SSL): all data transmitted between your device and the pktk platform is encrypted using TLS 1.2 or higher, preventing interception during transit.
- Secure data storage: personal data at rest is stored in encrypted databases with access controls limited to authorised personnel on a need-to-know basis.
- Access controls and audit logs: all internal access to personal data is logged and audited. Employees may only access data relevant to their job function.
- Incident response: in the event of a data breach that poses a risk to your rights and freedoms, pktk will notify affected users within a reasonable timeframe consistent with applicable obligations.
- Regular security audits: our platform undergoes periodic security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
7. Data Retention
pktk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations. Our general retention periods are:
- Account and identity data: retained for the duration of the account and for 5 years after account closure, to meet anti-money laundering and fraud prevention obligations.
- Transaction records: retained for 7 years from the date of each transaction to satisfy financial record-keeping requirements.
- Support communications: retained for 2 years from the date of the last interaction, to enable us to resolve disputes and respond to follow-up enquiries.
- Marketing preferences: retained until you withdraw consent or close your account, whichever is earlier.
When data is no longer required under any applicable retention obligation, pktk will securely delete or anonymise it so that it can no longer be linked to any individual.
8. Your Rights as a Data Subject
As a user of pktk, you have the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected] with your full name and registered email address. We will verify your identity before processing any request and aim to respond within 30 calendar days.
- Right of access: you may request a copy of all personal data pktk holds about you, along with information about how and why it is processed.
- Right to rectification: if you believe data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where no overriding legal basis exists for its retention.
- Right to restrict processing: you may request that we limit the way we process your data in certain circumstances, for example while a rectification request is being assessed.
- Right to object to marketing: you have an absolute right to object to your personal data being used for direct marketing at any time. We will stop processing your data for this purpose immediately upon receiving your objection.
pktk will not charge a fee for handling data subject requests unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline the request.
9. Children's Privacy
The Service is strictly intended for individuals who are 21 years of age or older. pktk does not knowingly collect, process, or store personal data from anyone under the age of 21. If you are a parent or guardian and believe that your child has provided personal data to pktk without your consent, please contact us immediately at [email protected].
Upon receiving such a notification, pktk will promptly investigate the matter and, where confirmed, will delete all personal data associated with the underage individual's account and close the account without delay. We will also review how the data was collected to prevent recurrence.
10. International Data Transfers
pktk's primary operations are focused on serving players in Bangladesh. In limited circumstances, personal data may be processed or stored on servers located outside Bangladesh, for example where we use internationally hosted analytics or security tools. In such cases, pktk ensures that adequate safeguards are in place to protect your data, including:
- Contractual safeguards: data processing agreements with all international processors that include standard contractual clauses requiring equivalent levels of data protection.
- Minimisation: only the minimum data necessary for the specific service function is transferred internationally — full player profiles are not transmitted across borders unnecessarily.
- Transparency: where a transfer is required, pktk will update this Policy to identify the categories of data transferred and the jurisdictions involved.
If you have concerns about how your data is handled when processed outside Bangladesh, you may contact our support team at [email protected] for more information.
11. Changes to This Policy
pktk reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where we begin processing a new category of personal data or sharing data with a new type of third party — we will provide advance notice by posting a prominent notification on the platform and, where possible, by sending an email to registered users at least 7 days before the changes take effect.
Your continued use of the Service after any update to this Policy constitutes your acceptance of the revised terms. The most current version of this Policy is always accessible at pktk.today/privacy-policy. If you do not agree with any revision, you should stop using the Service and may request account closure by contacting support.
12. Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a complaint about the way pktk handles your personal data, please contact our support team. We take all privacy-related complaints seriously and aim to respond within 30 calendar days of receipt.
Email: [email protected] (plain text — not a clickable link). Our team operates on Bangladesh Standard Time (BST, UTC+6), Monday through Sunday.
Your Privacy, Our Commitment
End-to-End Encryption
All data transmitted between your device and pktk is protected by SSL/TLS encryption. Your financial and personal details are never sent in plain text.
No Data Sales — Ever
pktk will never sell, rent, or trade your personal data to third parties for commercial gain. Your information exists only to power your account and keep you safe.
Transparent Data Practices
We clearly document every category of data we collect, why we collect it, and how long we keep it. No hidden data practices — what you read here is exactly what we do.
Right to Erasure
You can request deletion of your personal data at any time where no legal retention obligation applies. Contact support and we will process your erasure request within 30 days.
Opt-Out Marketing Controls
Marketing communications are strictly opt-in. You can update your preferences or unsubscribe at any time from your account settings — no dark patterns, no forced consent.
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